Refund policy

Bought the wrong system, or changed your mind? Here is exactly where you stand.

Your 14-day right to cancel

Because you are buying online, you have 14 days from the day your order arrives to tell us you want to cancel, for any reason at all. You then have a further 14 days to get the goods back to us. We will refund what you paid for the goods plus our standard outbound delivery charge, within 14 days of the goods reaching us or of you sending us proof of postage, whichever comes first. Return postage is at your cost unless the item is faulty or we sent the wrong thing.

Days 15 to 28

We will still take an unfitted system back up to 28 days after delivery. A 20% handling charge applies, and neither the original delivery charge nor your return postage is refunded. This is on top of your legal rights, not instead of them.

After 28 days we cannot accept a change-of-mind return.

What condition it needs to be in

Anything coming back must be re-saleable: not fitted or trial-fitted, no scratches, scuffs or heat marks, free of grease, lubricant and exhaust paste, and in its original undamaged packaging. Exhaust components mark very easily, so please do not offer a system up to the car until you are certain it is the right one. We may reduce a refund to reflect any loss in value caused by handling beyond what you could have done with the part in a shop.

Faulty, damaged or wrong item

If something arrives damaged or faulty, or is not what you ordered, tell us within 30 days and we will put it right: a full refund including your return postage, or a replacement, whichever you prefer. Photographs of the fault and of the packaging help us sort it quickly. After 30 days you are still covered by your statutory rights and by Milltek's own warranty on the product.

What we cannot take back

Systems that have been fitted, cut, welded, modified or run. Made-to-order and special-order parts brought in specifically for you — we will always tell you before you buy if an item falls into that category.

How to start a return

Email support@pumaspeed.co.uk or call 01924 360002 with your order number and what you would like to send back. We will give you a returns reference and confirm the address. Please do not post anything back before speaking to us — unmarked parcels are very hard to match to an order, and it slows your refund down.

Returns address

A and K McQuire Ltd, Church House, 178 Batley Road, Alverthorpe, Wakefield, WF2 0AJ. Please only send returns here once you have a returns reference from us.

Your legal rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.