Terms of service

Terms of Service

Milltek by Pumaspeed is a trading name of A and K McQuire Ltd, Church House, 178 Batley Road, Alverthorpe, Wakefield, WF2 0AJ. In these terms, "we", "us" and "our" mean A and K McQuire Ltd trading as Milltek by Pumaspeed, and "you" means the person placing an order or using this website. You can contact us at support@pumaspeed.co.uk.

We have supplied Milltek Sport exhaust systems since 1996 as their original authorised dealer.

1. About these terms

These terms apply to every order placed through this website and to your use of the site. Please read them before you order. By placing an order you accept these terms. Our Return and refund policy, Shipping policy and Privacy policy also form part of your agreement with us.

We may change these terms from time to time. The version published on the site when you place your order is the version that applies to that order.

2. Who can order

You must be at least 18 years old and resident in the United Kingdom to place an order. We currently deliver to UK addresses only.

These terms are written for consumers. If you are buying in the course of a business, the statutory cancellation and return rights described in our Return and refund policy do not apply to you, and our liability to you is limited as set out in section 12.

3. Products and vehicle fitment

Every system we list is a genuine Milltek Sport part supplied in T304L stainless steel unless the product page says otherwise. Photographs are for illustration. Tip finishes, tailpipe styles and clamp hardware can vary between production batches, and a photograph may show a different vehicle or a different finish of the same system.

Our products are listed by vehicle make, model, engine and year. It is your responsibility to check that the system you order fits your vehicle, including engine code, body style, drive type and any factory options such as a tow bar. If you are not certain, contact us before ordering and we will check for you. We are always happy to confirm fitment in writing.

Some systems are designed for track or off road use, may remove or replace emissions control equipment, and may raise the noise level of your vehicle beyond the limits for use on a public road. Where that is the case the product page says so. It is your responsibility to make sure that the system you fit is legal for the way you intend to use the vehicle and that it will not cause your vehicle to fail an MOT test. Fitting a performance exhaust may also affect your insurance and your vehicle manufacturer warranty, and you should tell your insurer about any modification.

4. Prices and VAT

All prices shown on the site include UK VAT at the standard rate. Delivery is charged separately and is shown in your basket before you pay.

We try hard to keep prices accurate, but if we find that a product has been listed at an obviously incorrect price we will contact you before dispatch and give you the choice of paying the correct price or cancelling the order for a full refund. We will not simply charge you a higher price.

5. How a contract is formed

Placing an order is an offer to buy. Our order confirmation email acknowledges that we have received your order, but it does not form a contract. A contract comes into existence only when we email you to confirm that your goods have been dispatched, and it covers only the goods named in that dispatch confirmation.

We may refuse or cancel an order before dispatch, for example if the item is out of stock, if we cannot obtain it from Milltek, if the price was wrong, or if we suspect fraud. If we do, we will tell you and refund any payment in full.

6. Payment

Payment is taken at the time you place your order using the payment methods shown at checkout. We do not store your card details. Ownership of the goods passes to you when we have received payment in full and the goods have been delivered.

7. Delivery

Delivery times, charges and areas are set out in our Shipping policy. Delivery estimates are estimates and not guaranteed times. Risk in the goods passes to you when they are delivered to the address you gave us, or collected by you.

Please inspect your delivery on arrival. If a parcel is visibly damaged, sign for it as damaged or refuse it, and tell us within 48 hours so that we can deal with the carrier.

Free collection from our Wakefield premises is available if you would rather not have the goods shipped. Please wait until we confirm your order is ready before you travel.

8. Cancelling and returning an order

Your right to cancel, the time limits that apply, the condition the goods must be in and the address to return them to are all set out in full in our Return and refund policy. Nothing in these terms affects your statutory rights.

9. Faulty, damaged or wrong goods

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If what you receive is faulty, damaged or not what you ordered, tell us and we will put it right at our cost, including the cost of returning it to us. Your legal rights are explained in more detail in our Return and refund policy.

10. Manufacturer guarantee

Milltek Sport products carry the manufacturer guarantee offered by Milltek Sport at the time of purchase. That guarantee is given by the manufacturer and is in addition to, and does not replace, your legal rights against us as the seller. We will help you make a claim under it. A guarantee does not normally cover damage caused by incorrect fitting, accident damage, corrosion caused by road salt where the system has not been maintained, track or competition use, or any modification to the system.

11. Fitting

Unless we have fitted the system for you, we are not responsible for the work of any third party who fits it. We strongly recommend that a Milltek system is fitted by a competent technician. Damage caused by incorrect fitting is not a fault in the product.

12. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, and where you are buying as a business we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for any other liability that cannot lawfully be limited or excluded.

13. Events outside our control

We are not liable for delay or failure to perform caused by something outside our reasonable control, including carrier failure, extreme weather, industrial action, or a manufacturer supply problem. If such an event happens we will contact you and, if the delay is substantial, you may cancel the affected order and receive a full refund.

14. The website

We try to keep the site available and accurate, but we do not guarantee that it will always be available or free of errors. We may suspend, withdraw or change any part of the site without notice.

You may not use this site in any unlawful way, introduce anything malicious to it, or attempt to gain unauthorised access to it or to any server or database connected with it.

15. Intellectual property

All content on this site, including text, product descriptions, photographs, layout and code, is owned by us or licensed to us and is protected by copyright and other rights. Milltek, Milltek Sport and the Milltek logo are trade marks of Milltek Sport and are used here with permission as an authorised dealer. Vehicle manufacturer names and model names are the trade marks of their respective owners and are used only to identify the vehicles our products fit.

You may print or download extracts for your own personal use. You may not use any of our content commercially without our written permission.

16. Your personal information

We use your personal information only as described in our Privacy policy, in line with UK data protection law.

17. Complaints

If something has gone wrong, email support@pumaspeed.co.uk with your order number and we will look into it. We aim to acknowledge every complaint within two working days and to resolve it within fourteen days. If you are not happy with the outcome, you may be able to take the matter to an alternative dispute resolution provider or to the courts.

18. General

If any part of these terms is found to be unlawful or unenforceable, the rest of the terms continue to apply. If we do not insist on a right straight away, that does not stop us from doing so later. This contract is between you and us, and no other person has any right to enforce it.

19. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in the courts of the country in which you live.

20. Contact us

Milltek by Pumaspeed
A and K McQuire Ltd
Church House, 178 Batley Road
Alverthorpe, Wakefield, WF2 0AJ
support@pumaspeed.co.uk

A and K McQuire Ltd is registered in England and Wales, company number 09535770. VAT registration number GB 212145754.